Refund policy

Last updated: 11 October 2026

Everything we sell is a physical kit, and this policy covers all of it, including the TechToast Learn & Build Kit. It is written to be read once and understood: 30 days to try it, any reason to send it back, engineers for life, replacement parts for life, and one rule about timing so nobody loses a refund by accident.

The 30-day guarantee

  • You have 30 days from the day your kit is delivered.
  • Any reason is a good reason. You do not have to explain, though we like to know.
  • Used counts. Broken counts. Build with it, take it apart, rebuild it, break it. It also does not matter if you have already set up the app. Send back the kit and the parts you have, in whatever state building left them.
  • We email you a prepaid return label and we pay the return shipping.
  • We refund the full price you paid, to the payment method you paid with.
  • If your order came with a free $75 TechToast gift card, we cancel the card when we refund you. If you have already spent some or all of it, we take what you spent off your refund.

How a refund is approved, and the one rule about timing

A refund is approved by email. This is how it goes:

  1. Email us within the 30 days at info@techtoast.academy with your order number. Tell us what went wrong if you like.
  2. We reply within 24 hours, on a best-effort basis, from a real person. Sometimes what went wrong is something we can fix in one message: a step that was missed, a part in the wrong place, a setting. We may offer that help first. You can take the help, or tell us you would still like the refund, and we approve it.
  3. The refund is approved when we say so by email, and the prepaid return label comes with that email.
  4. The approval has to happen inside the 30 days. Asking for a refund does not hold the window open by itself: if the refund has not been approved by the end of day 30, the guarantee has ended. So please answer our emails. We answer yours within 24 hours so that this never comes down to us; if a delay is ours, it will not count against you.
  5. If we do not hear back from you for 72 hours, we close the request. That is not a no. Email again and we pick it up where we left off, as long as you are still inside the 30 days.
  6. Post the kit back with our label within 14 days of the approval email. Please do not post it before the refund is approved: a parcel that arrives without an approved request cannot be matched to a refund.
  7. The money comes back within 10 business days of the kit reaching us, to the payment method you paid with. Your bank or card issuer may take a few more days to show it.

Real engineers, for life

Every kit comes with our engineers. Stuck on any step of any TechToast project, at any point, for as long as you own the kit: email info@techtoast.academy, any hour of the day or night. Send photos, send a video of what it is doing, tell us what you expected to happen. A real engineer replies, usually within 24 hours, and stays with you until it works. There is no limit on how often you can ask, no charge, and no expiry date. The one boundary is that it has to be a TechToast project: we will get your Level 25 lock opening; we cannot help you build a helicopter.

Free replacement parts for life, whatever happened

If a part breaks, at any time, for any reason, we replace it free. That includes the reasons people are embarrassed to tell us: it was wired wrong, a step was skipped, something electrical went the way a fuse goes, it was dropped, the dog got it, the car drove over the project. Tell us what broke or what is missing. A photo helps. We send the replacement at no cost to you: no charge for the part, free shipping, duties paid. No questions asked, or nearly: if the dog ate it we may ask one or two, out of curiosity, never to argue. If it breaks again, we send it again, with some advice on what to avoid next time. This is for as long as you own the kit. Ask any other kit maker to put that in writing.

One thing we need: your order in our system. Email us from the address you ordered with, or give us the order number, so we can find you. We can only replace parts for kits we sold; a kit we cannot find on our books, including one sold under our name by somebody else, is not one we can cover.

If the whole kit arrives damaged, or the wrong item arrives, we replace it or refund it, including any shipping you paid, your choice.

The one thing we keep the right to decline is a request that is not in good faith: someone asking for kit after kit to sell on, or a pattern that is plainly meant to cost us rather than to keep a builder building. Anything reasonable, we send.

Exchanges

The fastest way to get a different product is to return the one you have under the guarantee and place a new order.

If you are in the European Union or the United Kingdom

You also have a legal right to cancel an order within 14 days of receiving it, without giving a reason. Our 30-day guarantee is in addition to that right and never reduces it.

Contact

Questions about this policy, or to start a return:

TechToast LLC
30 N Gould St, Ste R
Sheridan, WY 82801, USA
info@techtoast.academy